FAQ

MembershipFAQ
How do I start if I’m new here?
Is my personal information kept private?
How to change my account information?
Can I view my order history?
How to subscribe / unsubscribe the newsletter?
What is OnceLink Point?
How to use coupon?
How can I know your promotion?
Do you have buyer protection?
Product Enquiry
What is the size of the item?
What is the condition of the item?
How to wash the lingerie?
Shipping and Delivery
Do you offer international shipping?
How much is the shipping fee? Which shipping methods you offer?
Do you offer express delivery?
When will you post the items after payment?
How is the packing? I want to keep it discreetly.
When will I expect my order to arrive? How to track my order?
I don't received my items, what should I do now?
My parcel was unclaimed for a period of time and was return to the shipper. What should I do now?
Can I cancel my order?
Why was my order cancelled?
Payment
What payment methods does sexOnceLink.com (OnceLink) accepted?
Do you accept cash on delivery?
If I have no credit card, how can I pay for my items?
How can I know that you received my payment?
Return Policy
What is your return policy?
The item was damaged / broken when I received. What can I do?

Menbership
Q:How do I start if I’m new here?
A: Welcome to sexyOnceLink.com (OnceLink)!
  • Join our membership first by clicking here
    Please follow the steps and enter required information
  • Find items from our store
  • Add items to your cart
  • Submit order
  • Make a payment
  • We will post the items to you asap by following your order and delivery method.
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Q:Is my personal information kept private?
A:Yes, your personal information is kept in the utmost confidence. sexyOnceLink.com (OnceLink) takes your privacy very seriously. We will never sell, lend or exchange your name or buying habits with any other business for any reason. Please refer to the Privacy Policy for details.
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Q:How to change my account information?
A: Please follow these steps.
  • Please login your account by the login tab on the top
  • Click on the account tab on the top
  • Now you can edit your account information, change your password and modify your address book entries
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Q:Can I view my order history?
A: Please follow these steps.
  • Please login your account by the login tab on the top
  • Click on the account tab on the top
  • Now you can view and download your order history
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Q:How to subscribe / unsubscribe the newsletter?
A: Please follow these steps.
  • Please login your account by the login tab on the top
  • Click on the account tab on the top
  • Now you can subscribe / unsubscribe the newsletter
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Q:What is OnceLink Point?
A: Oncelink Point are rewarded for purchases, reviews, customer recommend and other promotional campaigns. You can use Oncelink Point to purchase items from us. For more details, please click here.
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Q:How to use coupon?
A: Please click here for more details.
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Q:How do I know your promotion?
A: Please join our community. We share our latest promotion, news and special coupon code through our community. Please add us on facebook, follow us on twitter or subscribe our newsletter.
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Q:Do you have buyer protection?
A: Yes. sexyOncelink.com (OnceLink) provide all round buyer protection. We ensure each and every purchase is covered by our 4p's. For more details, please click here.
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Product Enquiry
Q:What is the size of the item?
A:Most of the item has one size only. Some size fits size S - size M, some fits size S - size L. Please refer to the product descrition from each item. Also, you can refer to this size chart page for more details.
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Q:What is the condition of the item?
A: All items in sexyOnceLink.com (OnceLink) are 100% Brand New directly from Factory.
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Q:How to wash the lingerie?
A: We suggest hand wash.
  • To handwash your lingerie, fill a tub or sink with warm water and detergent. Place lingerie in the water and let them soak for 10 to 15 minutes. The soaking will help soften the dirt and make it easier to remove. Be sure that hooks from bras and other garments do not catch on the lace of other garments.
  • After soaking, take each item one at a time and gently rub the fabric together to remove the dirt. Be sure to do this one item at a time so the other fabrics do not rub together.
  • Remove the dirty water from the tub or sink and wash each item in cool water. Rinse until the water runs clear. Lay garments flat on a layer of towels, then lay another layer of towels on top and press out any excess water. After all water has been removed, lay flat or hang over a drying rack to dry.
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Shipping and Delivery
Q:Do you offer international shipping?
A: Yes, we offer international shipping.
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Q:How much is the shipping fee? Which shipping methods you offer?
A: All items are free shipping from sexyOnceLink.com (OnceLink) with regular airmail service. Also, we provide optional registered airamil service and EMS/DHL express delivery service as well. Please click here for more details.
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Q:Do you offer express delivery?
A: Yes. We offer EMS/DHL express delivery. Please click here for more details.
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Q:When will you post the items after payment?
A: Normally, we will post the items within 3 working days after payment (if you pay by echeque, we will hold the shippment until it is clear).
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Q:How is the packing? I want to keep it discreetly.
A: No worries. We understand that. All items are packed by brown or green envelope discreetly. No one will see the parcel inside.
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Q:When will I expect my order to arrive? How to track my order?
A: Normally, your item will be posted within 3 working days after payment (if you pay by echeque, we will hold the shippment until it is clear). The delivery time is different from each country. Please click here for more details.
As for the tracking number, it will be available if you use the registered airamil or express delivery service. Please contact us here or by email us at info@sexyoncelink.com or info@oncelink.com
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Q:I don't received my items, what should I do now?
A: No worries. We will follow up every item we sold out. Please check here for the estimated delivery time. In some case, the delivery may be delayed by the post office and customs inspection. Please contact us here or by email us at info@sexyoncelink.com or info@oncelink.com. We will help you.
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Q:My parcel was unclaimed for a period of time and was return to the shipper. What should I do now?
A: No worries. We will follow up every item we sold out. You have two choices, getting a partial refund or have the item send again.
  • For getting a partial refund, we will refund minus off the shipping and 20% restocking fee.
  • For resend the parcel to you, you will have to pay the shipping charges again.
Please contact us here or by email at info@sexyoncelink.com or info@oncelink.com. We will help you.
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Q:Can I cancel my order?
A: Please contact us immediately here or by email at info@sexyoncelink.com or info@oncelink.com, if you wish to cancel your order for the following reasons:
  • One or more products in your order become unavailable (You may cancel only the unavailable products).
  • We are unable to process your payment information.
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Q:Why was my order cancelled?
A: You may receive a cancellation notice for one the following reasons: your name or buying habits with any other business for any reason.
  • Item(s) is (are) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed
Once your order is cancelled, you will receive a notice regarding your order through a call or email from us. We will explain the reason for cancellation. You will not be billed for the cancelled order(s) or item(s).
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Payment
Q:What payment methods does sexOnceLink.com (OnceLink) accepted?
A: We accept credit card (MasterCard, Visa, American Express, Discover) and paypal. Please click here for more details.
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Q:Do you accept cash on delivery?
A: Sorry that we only accept online payment now.
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Q:If I have no credit card, how can I pay for my items?
A: You can pay by debit card (bank account) by paypal. Please visit paypal for more details.
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Q:How can I know that you received my payment?
A: Please follow these steps.
  • Please login your account by the login tab on the top
  • Click on the account tab on the top
  • Now you can view or download your order history
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Return Policy
Q:What is your return policy?
A: Yes. We have return policy. Please click here for more details.
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Q:The item was damaged / broken when I received. What can I do?
A: No worries. We will follow up every item we sold out. Please contact us here or by email at info@sexyoncelink.com or info@oncelink.com. We will help you.
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